Shipping & Delivery
At Kehot, we offer a variety of shipping options for both domestic and international orders. Our shipping options and policies are outlined below.
Domestic Shipping:
We currently offer UPS, USPS Media Mail, and Priority Mail services for shipments within the United States. Please note that USPS Media Mail option may be interchanged with other shipping carriers at our discretion.
Shipping Rates:
USPS Media Mail (or our choice): Flat-Rate - $4.99 per order and Free-Shipping - over $59 per order. (Some items are excluded from this offer). All other shipping methods are calculated and charged accordingly.
Free Shipping:
Free Shipping applies to orders made at kehot.com and shipped within the U.S. only. The $59 minimum purchase is calculated after all other discounts (including organizational discounts and/or coupons) are applied. Charges relating to shipping, handling, taxes, and gift wrapping will not be included to meet the $59 minimum.
Items that are not eligible for Free Shipping:
- Gift Cards
- Gift Certificates
- Unusually sized or overweight items
- Any other item not identified as eligible for Free Shipping
- Orders where you changed your shipping preference to something other than "Flat-rate."
The Free Shipping offer will not apply to any order where cancellations or returns reduce the amount of qualifying purchases to less than $59. Kehot reserves the right to charge applicable shipping and handling costs to any such orders.
Please note: Due to increased volume during holidays and sales, processing and shipping of orders may take longer than expected.
International Shipping:
International orders are shipped via ITS International Transport Solutions, and all packages are trackable but not insured. Insurance is available upon request, with a $5 minimum and $1.00 charge for every $100 insured.
Please note that import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges are separate from Kehot's charges and are beyond our control or ability to predict. You are responsible for paying any taxes, duties, and/or customs fees charged by your government. Please check with your local post office for more information.
For orders to Israel, we recommend that you purchase through an independent retailer in Israel. Most of our books are available through Heichal Menachem in Jerusalem (https://www.heichal.co.il/) or the Kehot Israel store in Kfar Chabad. Please note that the Kehot Israel retail store is not affiliated with kehot.com, and we do not have the means to send your order through them. Due to the expense and lack of reliability of international mail, it is always cheaper and faster for you to order shipping from a store within Israel.
Shipping Times:
Shipping times vary based on the shipping method and destination. UPS Ground typically takes 2-7 business days from the ship date, while USPS Priority Mail takes 2-8 business days from the ship date. USPS Media Mail (or our choice) can take anywhere from 3 days to 2 weeks, although these times are not guaranteed and longer delivery times are possible. International orders can take anywhere from 2 weeks to 1 month, although these times are not guaranteed and longer delivery times are possible. Please note that the above shipping times apply from when your package is shipped, which generally takes 1-2 business days after placing your order. However, it can take longer during peak seasons, Jewish holidays, or other occasional processing delays.
Reshipping:
If for any reason your order needs to be reshipped, we reserve the right to charge full or part of the actual shipping costs, regardless of the reduced or free
Thank you for choosing Kehot. We appreciate your business and strive to provide the best service possible. If you have any questions or concerns about our shipping & delivery policy, please contact us for assistance.